In our preferred contractor section you can see the companies we use they have been screened and are fully insurance with WCB.
As part of our Terms & Conditions, we ask 50% Deposit on order; 40% within time commencing installation; with the balance paid after completing satisfactory installation and within 7 days of final invoice. Invoices outstanding over 30 days are deemed overdue and we reserve the right to charge daily interest at 5%.
In general, orders are not cancellable by the customer but may be possible in writing or email provided that any costs, expenses or sub-contractor charges already incurred are reimbursed to the company. We retain the right to utilise deposits paid to cover these costs. Any balance in excess will be returned to the customer.
RETURN OF GOODS:
As part of our Terms & Conditions, goods returned due to a change of mind may be subject to a handling charge of up to a maximum of 20% for standard items and up to 40% for special order goods. This charge is made by the suppliers so we unfortunately have no option other than to pass it on. Please ask us if in any doubt before ordering goods and we can advise accordingly.
The company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer who assume responsibility after safe delivery and will own title to the goods after cleared payment in full. Faulty or damaged goods on a supply only basis can only be returned unused in the original packaging within 7 days from the date of delivery under advice to the company. We will exchange the product or provide a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
As part of our Terms & Conditions, the company will provide a 24 month guarantee to cover workmanship and installation defects. This is in addition to manufacturers warranty on the goods. In the event of accidental damage or faulty goods reported during installation the company will arrange repair or replacement.
We cannot except any liability for products not originally installed by the company which may require alteration, modification or re-installing at the customers request.
The customer shall cooperate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences and consents.
North Shore Design Center Ltd OBLIGATIONS:
The company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured.
We respect your privacy We will not disclose or pass personal details of customers to any third party.
(Terms & Conditions as of 2021)